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About Shipping About our Shipping Policies
Tracking information for your order usually is available one or two days after the item ships. We offer real-time tracking of packages directly from our website. Simply log-in to your account and view the order you wish to track. International orders are shipped Fedex International Priority or UPS Worldwide Express. It is the customer’s responsibility to pay for any additional taxes, duties and fees associated with the shipment. These fees are billed directly to you, the customer. BurlyStorage is not responsible for these fees. International orders are consolidated at our warehouse before shipping. The actual ship date will depend on the availability of all items in the order. Attention Canadian Customers! Shipments originating from the US to Canada are subject to Customs Duties and fees as well as Broker Charges. BurlyStorage does NOT pay these Customs or brokerage fees for shipments to any country. These fees must be paid by the purchaser. In the case of ground shipments, these fees often are not collected at delivery but WILL BE charged at a later date, sometimes months later. In order to better service our customers we only ship to Canada via Express (air) service, since the brokerage services are provided by the carrier. If you have named an alternate broker, then you will still be subject to fees by that broker. Many of our products ship free of duties, however you may still be subject to duties as determined by Canadian Customs. We apologize for the inconvenience this may cause to some of our customers but we have no control of Canadian Customs, brokerage laws or the policies of our shippers. Your credit card account is charged ONLY when the order is ready to ship. Interested in free shipping? Check out our Free Shipping Offer . |